OB Infinity Jewellery
Silver jewellery handcrafted with love.
Terms & Conditions
General
This website is owned and operated by OB Infinity Jewellery and is provided to you free of charge, for your personal use, subject to these terms and conditions. By using this website and placing an order with us, you agree to be bound by these terms and conditions. If you have any queries regarding these terms and conditions, please e-mail us on [email protected].
Orders
On completion of your on-line order, you will receive an e-mail from us, acknowledging receipt of your order. However, this does not signify acceptance of your order, just receipt. Your order will be confirmed as accepted on dispatch of the goods, via a confirmation of dispatch e-mail.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be any problem fulfilling your order, we will contact you at the earliest opportunity.
Product Details
We take great care to ensure the accuracy of the content of our website, in particular that our prices are correct and we provide appropriate descriptions and specifications for our products. However any specifications are approximate only, as all our jewellery is handmade and slight variations may occur.
Processing Time and Delivery
Items in stock will be dispatched with 1-3 business days. Made to order items or personalised items will be dispatched within 3-5 business days. A confirmation of dispatch e-mail will be sent to you, which represents our acceptance of your order. Should there be any delay, we will contact at the earliest opportunity.
Delivery charges vary according to the value of the items and delivery address, please see our delivery and returns page (see below) for delivery details.
Cancellation Rights and Returns
You have 14 days after the date of dispatch of your item, in which to cancel your order, for any reason. If you wish to exercise this right please contact us via e-mail :[email protected] and complete the returns process, as detailed in our returns policy, for a full refund of the cost of the item. Original delivery costs will not be refunded.
Faulty Items
If you feel that your item is faulty, please contact us via [email protected]. If it is confirmed the item is broken due to a manufacturing fault, OB Infinity Jewellery will refund you in full, including postage or organise an exchange, at our own expense.
Privacy
We at OB Infinity Jewellery are committed to respecting and protecting the privacy of anyone using our website and the confidentiality of any information that you provide us with. By using our website you are deemed to confirm that you have read, understood and accept the terms of our privacy policy (see below) and warrant that all information provided is correct.
Cookies
Cookies are small text files that are stored by your browser on your computer's hard drive. We use cookies to record session information by users of our site and record user-specific information on the pages the visitor selects for viewing. If you do not wish to accept cookies, you can modify your browser preferences to block cookies.
Security
We take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data you disclose on-line and we will not be responsible for any breach of security, unless it is due to our negligence.
Law and Jurisdiction
The use of this website, the content therein and any contract brought into being as a result of use of this website are governed and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website is owned and operated by OB Infinity Jewellery and is provided to you free of charge, for your personal use, subject to these terms and conditions. By using this website and placing an order with us, you agree to be bound by these terms and conditions. If you have any queries regarding these terms and conditions, please e-mail us on [email protected].
Orders
On completion of your on-line order, you will receive an e-mail from us, acknowledging receipt of your order. However, this does not signify acceptance of your order, just receipt. Your order will be confirmed as accepted on dispatch of the goods, via a confirmation of dispatch e-mail.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be any problem fulfilling your order, we will contact you at the earliest opportunity.
Product Details
We take great care to ensure the accuracy of the content of our website, in particular that our prices are correct and we provide appropriate descriptions and specifications for our products. However any specifications are approximate only, as all our jewellery is handmade and slight variations may occur.
Processing Time and Delivery
Items in stock will be dispatched with 1-3 business days. Made to order items or personalised items will be dispatched within 3-5 business days. A confirmation of dispatch e-mail will be sent to you, which represents our acceptance of your order. Should there be any delay, we will contact at the earliest opportunity.
Delivery charges vary according to the value of the items and delivery address, please see our delivery and returns page (see below) for delivery details.
Cancellation Rights and Returns
You have 14 days after the date of dispatch of your item, in which to cancel your order, for any reason. If you wish to exercise this right please contact us via e-mail :[email protected] and complete the returns process, as detailed in our returns policy, for a full refund of the cost of the item. Original delivery costs will not be refunded.
Faulty Items
If you feel that your item is faulty, please contact us via [email protected]. If it is confirmed the item is broken due to a manufacturing fault, OB Infinity Jewellery will refund you in full, including postage or organise an exchange, at our own expense.
Privacy
We at OB Infinity Jewellery are committed to respecting and protecting the privacy of anyone using our website and the confidentiality of any information that you provide us with. By using our website you are deemed to confirm that you have read, understood and accept the terms of our privacy policy (see below) and warrant that all information provided is correct.
Cookies
Cookies are small text files that are stored by your browser on your computer's hard drive. We use cookies to record session information by users of our site and record user-specific information on the pages the visitor selects for viewing. If you do not wish to accept cookies, you can modify your browser preferences to block cookies.
Security
We take all reasonable steps to protect your personal information. However we cannot guarantee the security of any data you disclose on-line and we will not be responsible for any breach of security, unless it is due to our negligence.
Law and Jurisdiction
The use of this website, the content therein and any contract brought into being as a result of use of this website are governed and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.