OB Infinity Jewellery
Silver jewellery handcrafted with love.
Delivery & Returns
All delivery and returns information can be found below, including processing times, delivery times and returns information and address.
Processing Times
All stocked items will be dispatched within 1-3 working days. Made to order items will take a little longer, between 3-5 working days. Whilst we will always try our utmost to keep to these processing times, if on any occasion this is not possible, we will contact you at the earliest opportunity. Please note we may need to extend this processing period during busy times but we will make this clear before you order.
All stocked items will be dispatched within 1-3 working days. Made to order items will take a little longer, between 3-5 working days. Whilst we will always try our utmost to keep to these processing times, if on any occasion this is not possible, we will contact you at the earliest opportunity. Please note we may need to extend this processing period during busy times but we will make this clear before you order.
Delivery Times
Our standard delivery time for UK orders is usually between 2-3 working days. All UK orders qualify for free delivery and will be sent Royal Mail, by first or second class .
For delivery to the rest of the world, standard delivery time is usually between 5-7 working days. All items will be sent by Royal Mail international, tracked and signed and fully insured. For items up to the value of £50 the delivery charge will be £11 and for items over £50 the delivery charge will be £13.
During busy periods, we may need to extend delivery times but we will make this clear before you order
Our standard delivery time for UK orders is usually between 2-3 working days. All UK orders qualify for free delivery and will be sent Royal Mail, by first or second class .
For delivery to the rest of the world, standard delivery time is usually between 5-7 working days. All items will be sent by Royal Mail international, tracked and signed and fully insured. For items up to the value of £50 the delivery charge will be £11 and for items over £50 the delivery charge will be £13.
During busy periods, we may need to extend delivery times but we will make this clear before you order
Returns & Exchanges
At OB Infinity Jewellery, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, or indeed you have a change of mind, you have 14 days to inform us of your wish to return the goods. Subject to the return of the goods, unused and in the original condition and packaging, we will refund you for the cost of the item in full or arrange an exchange. Regrettably delivery costs for the original order will not be refunded, unless the item was faulty.
In order to return goods to us, please contact us on obij@btinternet.com to inform us of your wish to return and then repackage your goods and original paperwork and send to us at:
OB Infinity Jewellery
1 Yew Tree Cottage,
Bussage,
Stroud,
GLOS
GL6 8BB
Until we receive the returned goods they are your responsibility, so we recommend sending the item by recorded delivery, that insures you for the value of the item.
Please note that personalised items and made to order items are non returnable.
At OB Infinity Jewellery, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, or indeed you have a change of mind, you have 14 days to inform us of your wish to return the goods. Subject to the return of the goods, unused and in the original condition and packaging, we will refund you for the cost of the item in full or arrange an exchange. Regrettably delivery costs for the original order will not be refunded, unless the item was faulty.
In order to return goods to us, please contact us on obij@btinternet.com to inform us of your wish to return and then repackage your goods and original paperwork and send to us at:
OB Infinity Jewellery
1 Yew Tree Cottage,
Bussage,
Stroud,
GLOS
GL6 8BB
Until we receive the returned goods they are your responsibility, so we recommend sending the item by recorded delivery, that insures you for the value of the item.
Please note that personalised items and made to order items are non returnable.